Privacy policy

Depending on how a customer uses TruckBase, records may include driver identity and contact details, signatures, licences and compliance documents, vehicle assignments, inspection and operational records, location information, login and security activity, and billing contacts.

Information is used to provide and secure the service, administer customer accounts, coordinate fleet operations, support safety and compliance workflows, create invoices, respond to support requests, and meet applicable legal obligations.

The customer organisation must determine and document an appropriate lawful basis or authority for its collection and use, including workplace notices or consent where required. TruckBase does not assume that consent is appropriate for every processing activity.

Information may be made available to authorised users in the customer organisation and to contracted service providers that support hosting, authentication, storage, communications and support. The production agreement should identify material subprocessors and any overseas disclosures.

Access controls, organisation separation, audit records and other safeguards reduce risk, but no online service can promise absolute security.

People may ask the relevant customer organisation, or the published privacy contact, about access to or correction of their personal information and how to raise a privacy complaint. Requests are assessed under the customer agreement and applicable law.

Whether the Australian Privacy Act applies can depend on turnover, activities and other criteria. Customers should check the OAIC small-business privacy guidance and obtain advice for their circumstances.