Data export and account closure

An authorised customer owner may request an export through the published support contact. The request should identify the organisation, required datasets and date range. Identity and authority are verified before release.

The production export specification should state available formats and whether files, signatures, licence documents, invoices, audit records and location history are included.

An authorised customer owner may request account closure. Before closure, the service provider confirms the request, identifies outstanding fees or legal holds, offers the agreed export, and records the approved closure date.

User access is disabled at closure. Production deletion follows the agreed retention schedule, including the treatment of active systems, stored files and backups. Data required by law or subject to a legal hold is restricted and retained only as necessary.

The authorised contact receives confirmation when the account is closed and when scheduled deletion is complete. The agreement should explain any short recovery window and the point after which recovery is not possible.